Managed Sevice Provider DC
Frequently Ask Questions
What is Managed Service Provider?
A managed service provider supplies businesses with information technology needs via the Internet. These needs are typically network monitoring, remote data backup, and network security, but can also include other more new age technology services such as Virtual Private Networks and Voice Over Internet Protocol services. A business will contract with a managed service provider to fill certain needs that are met more cost effectively by outsourcing than by purchasing and supporting equipment in-house. This sort of arrangement makes good economic sense for both small and large companies, especially since managed service providers specialize in technologies that all businesses might not have the resources to support.
Why should I use this service over a traditional hourly consulting service?
Hourly consulting is reactive in nature and expensive. MSP-DC combines the best IT management tools and practices with the highest level of customer service. We proactively monitor and manage the health of your network, solving problems before they have an impact on your business – and do it on a very affordable flat fee basis.
I'm skeptical that MSP-DC can give me the support I need over the Internet.
Currently we are able to solve over 80% of our user issues over the Internet. We believe so strongly in the value of our service that we offer a service guarantee. Put us to the test and see how we do! Ask a representative for details.
We have a friend that took a couple of computer classes while in college that we call when we want computer help; why shouldn't we just stick with that?
We've found through years of experience that many small businesses use a friend or part-time employee to try to manage their computer systems. However, these people often aren't up to date with the latest technologies or solutions, move on to full time jobs, or are unavailable when you need them, costing you lost productivity and bringing your business to a standstill. MSP-DC is an affordable solution that allows you to contact a qualified team of experts 24 hours a day, 7 days a week.
How does MSP-DC’s service differ from my in-house IT support or a traditional hourly consulting service?
MSP-DC combines the best IT management tools and practices with the highest levels of customer service backed by the resources of a complete IT team. Whether MSP-DC is a complement to your existing IT support or your dedicated IT department, MSP-DC will proactively monitor and manage the health of your network, solving problems before they have an impact on your business. MSP-DC combines the best IT management tools and practices with the highest levels of customer service backed by the resources of a complete IT team. Whether MSP-DC is a complement to your existing IT support or your dedicated IT department, MSP-DC will proactively monitor and manage the health of your network, solving problems before they have an impact on your business.
Explain the Remote Control service — Is my information safe?
It's very safe. We use remote control software that allows us to take control of your computer as if we were sitting right at your desk. This allows us to do most of our work over the Internet and enables us to offer you the lowest price possible.In order to use the software on your computer, we must get your permission each and every time. We cannot connect to your computer unless you accept a link that we send you each time you want support. That way you can feel safe that we can't do anything to your computer when you aren't watching our every move.
